Terms of Service

These terms apply when you sign up for or use ConvoHub ("we", "us"), software that helps businesses reply to customer messages on WhatsApp, Instagram and their website, manage leads and take online orders. By creating an account or using ConvoHub, you agree to these terms on behalf of your business. If you don't agree, please don't use ConvoHub.

Your account

• You must be at least 18 and authorised to act for the business you sign up.
• Give accurate information and keep your password safe. You are responsible for everything done under your account, including by team members you invite.
• Tell us promptly at mr.abhishek1503@gmail.com if you think your account has been accessed without permission.

Free trial

New accounts get a free 30-day trial with every feature unlocked. No payment details are needed. When the trial ends, you need a paid plan to keep using the dashboard. Your data is kept so you can pick up where you left off.

Plans, payment and refunds

• Current plans and prices are shown on our website and in Settings → Plan & billing. Prices are in Indian rupees and include or exclude taxes as shown at checkout.
• Payments are processed by Razorpay. We never see or store your card, UPI or bank details.
• Each payment covers the plan period shown at checkout. Plans don't renew automatically; you pay again to continue. Paying before your current period ends adds the new period on top.
• Each plan includes a monthly allowance of AI messages. Once it's used up, AI replies pause until the next month or until you upgrade; you and your team can still reply yourselves.
• Fees already paid are non-refundable, except where required by law or where we can't provide the service because of a fault on our side. If you were charged in error, contact us within 7 days and we'll fix it.
• We may change prices for future periods. Changes never affect a period you have already paid for, and we'll tell you before they apply to you.

Connecting WhatsApp and Instagram

ConvoHub sends and receives messages through Meta's official WhatsApp and Instagram APIs. When you connect an account, you must also follow Meta's terms and policies, including the WhatsApp Business Messaging Policy and Instagram's Community Guidelines. Meta decides who can use its platforms and may limit or charge for messaging (for example, WhatsApp template messages); those charges and decisions are between you and Meta. We aren't responsible if Meta restricts, suspends or changes access to your account.

Acceptable use

You agree not to use ConvoHub to:

• send spam, bulk unsolicited messages, or messages to people who haven't contacted you or agreed to hear from you;
• sell illegal, counterfeit, or restricted goods or services, or anything Meta's commerce policies prohibit;
• mislead, harass, or defraud anyone, or collect data you have no right to collect;
• upload content you don't have the rights to, or that is unlawful or harmful;
• break, overload, reverse-engineer or get around the security or limits of the service.

We may suspend accounts that break these rules, or that put other users or our access to Meta's platforms at risk.

AI replies

ConvoHub's AI writes replies from the information you provide — your product catalog, prices, stock and knowledge-base documents. It can still make mistakes. You are responsible for keeping that information accurate, for checking the conversations in your inbox, and for what is said to your customers on your behalf. The AI never confirms orders or payments; your team does.

Online orders

If you turn on online ordering, orders placed through your shop link are a contract between you and your customer. You set the prices, delivery terms and policies, and you are responsible for fulfilling orders, collecting payment, taxes, refunds and any customer disputes. ConvoHub only provides the tools.

Your data

You own the data you and your customers put into ConvoHub. You give us permission to store and process it only to provide the service to you. You are responsible for having a lawful basis to message your customers and for telling them how you use their data. How we handle data is described in our Privacy Policy, and you can ask us to delete it as described in our data deletion instructions.

Our service

• We work to keep ConvoHub available and secure, but we can't promise it will be uninterrupted or error-free. We may carry out maintenance and change or improve features.
• ConvoHub, its software and brand belong to us. These terms don't give you any rights to them beyond using the service.

Limitation of liability

To the extent the law allows, ConvoHub is provided "as is". We aren't liable for indirect or consequential losses such as lost profits, lost sales or lost data, or for the actions of Meta, payment providers or your customers. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

Ending your account

You can stop using ConvoHub at any time and ask us to delete your account at mr.abhishek1503@gmail.com. We may suspend or close an account that breaks these terms, with notice where reasonable. After an account is closed, we delete its data as described in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. We'll change the "Last updated" date above and, for significant changes, notify business account owners. Continuing to use ConvoHub after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

Contact us

Questions about these terms: mr.abhishek1503@gmail.com.